Terms of service

Effective Date: 29 August 2026

Welcome to Soreia. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

1. Eligibility

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use this website and make purchases.

2. Products and Pricing

We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occasionally occur. Soreia reserves the right to correct inaccuracies, update product information, or cancel orders affected by pricing or listing errors.

Product availability is subject to change without notice.

3. Orders

Once an order has been placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order. Soreia reserves the right to refuse or cancel any order where necessary, including in cases of suspected fraud, payment issues, or product unavailability.

4. Payments

All payments must be made using the payment methods available at checkout. Orders will only be processed after payment has been successfully received.

5. Shipping

Shipping times are estimates only and may vary depending on your location and supplier processing times. Please refer to our Shipping Policy for further details.

6. Returns and Refunds

Returns and refunds are governed by our Refund and Returns Policy. Customers should review this policy before making a purchase.

7. Intellectual Property

All content on this website, including logos, branding, graphics, text, images, product descriptions, and website design, is the intellectual property of Soreia unless otherwise stated. No content may be copied, reproduced, or distributed without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by South African law, Soreia shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products. Nothing in these Terms excludes any rights that consumers have under applicable law.

9. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

10. Changes to These Terms

Soreia reserves the right to update or modify these Terms of Service at any time. Changes will become effective immediately upon publication on this website.