Refund policy

Effective Date: 29 August 2026

At Soreia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.

Returns

You may request a return within 7 days of receiving your order if:

- The item arrived damaged or defective.

- You received the incorrect item.

- The item has a manufacturing fault.

To be eligible for a return, the product must be unused, in its original condition, and returned in its original packaging where reasonably possible.

Certain products, including personal care items that have been opened or used, cannot be returned for hygiene and safety reasons unless they are faulty.

Refunds

Once your return request has been reviewed and approved, your refund will be processed to your original method of payment.

Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To assist with your claim, please include:

- Your order number.

- A description of the issue.

- Clear photographs of the product and packaging.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has entered processing, it may no longer be possible to cancel it.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

- Opened beauty products.

- Used beauty tools and accessories.

- Personal care items that have been opened or used.

Return Shipping

If the return is due to an incorrect, damaged, or defective item, Soreia will work with the customer to arrange an appropriate solution.

If a return is requested for any other eligible reason, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law.